Conflict Management, Emotional Intelligence and Bullying Prevention

Table of Contents


This course has been created for teachers who want to understand group dynamics and how they affect the classroom. The tensions, alliances, and relational struggles among students can interfere with learning and create an unfavorable school environment.

Participants will learn about the various types of conflict and how to use them as an opportunity for growth. Through hands-on, practical activities that can be immediately used in the classroom, participants will increase their own ability to model and encourage active listening, empathy, and emotional literacy among today’s students – and tomorrow’s active citizens.

By the end of the course, participants will enjoy a greater awareness of their students’ emotional needs and behavior and will have the skills to promote stronger classroom relationships and a more positive climate in school – for teachers and students.

Learning outcomes

The course will help the participants to understand how to:

  • Conflict – causes, manifestations and how to turn it into a teaching moment; 
  • Practical approaches for incorporating conflict management into curriculum;
  • Effective, practical communication tools for better school relations and community building;
  • Emotional and social intelligence skills – how to enhance and foster them in yourself and others;
  • Relational aggression and bullying – school-wide approaches for awareness and prevention;
  • Hands-on, practical activities to favor wellbeing, group cohesion, sense of belonging in the school community.

Tentative schedule

Day 1 – Course introduction & introduction to conflict management

Course introduction

  • Introduction to the course, the school, and the external week activities;
  • Icebreaker activities;
  • Presentations of the participants’ schools.

Introduction to conflict management

  • Lesson and discussion about group dynamics, positive and negative outcomes of conflict, aggressive behavior, bullying and various ‘roles’ played by group members;
  • Hand-on activities to promote awareness.

Day 2 – Importance of teamwork

  • Lesson and experiences regarding classroom cohesion, importance of forming a ‘team’; 
  • Conflict as an opportunity for growth;
  • Practical activities using course members as a model for understanding group dynamics.

Day 3 – Diffusing conflict

  • Lesson and activities about empathy, active listening and reformulation as powerful tools in diffusing conflict and strengthening relationships;
  • Practical activities and role play.

Day 4 – Practical strategies for the classroom

  • Lesson about strategies such as peer mediation, circle time activities, class diary, etc. and how to use them effectively in the classroom; 
  • Practical and experiential activities.

Day 5 – Overview

  • Simulation of lessons by course members using tools and abilities for creating an emotionally caring environment; 
  • Group discussion.

Day 6 – Course closure and cultural activities

  • Course evaluation: round-up of acquired competencies, feedback, and discussion;
  • Awarding of the course Certificate of Attendance;
  • Excursion and other external cultural activities.

Confirmed Sessions

LocationStarting DateStatusEnrol
Florence12 June 2023ConfirmedBook »
Barcelona19 June 2023ConfirmedBook »
Dublin26 June 2023ConfirmedBook »
Berlin3 July 2023ConfirmedBook »
Florence10 July 2023Fully Booked
Barcelona17 July 2023ConfirmedBook »
Dublin24 July 2023ConfirmedBook »
Berlin7 August 2023ConfirmedBook »
Berlin4 September 2023ConfirmedBook »
Barcelona18 September 2023ConfirmedBook »
Tenerife25 September 2023ConfirmedBook »
Barcelona16 October 2023ConfirmedBook »
Dublin23 October 2023ConfirmedBook »
Florence30 October 2023ConfirmedBook »

All Available Dates

= confirmed date


Price*: 480€


Price*: 480€


Price*: 580€


Price*: 480€


Price*: 480€


Price*: 480€


Price*: 480€

Reviews about this course

Helena Giannakifrom Greece
5 stars

Participating in this Europass Teacher Academy course was a really worthwhile and valuable experience for me. Very interesting course content and excellent cooperation and communication with the Teacher Academy staff, who are always supportive and helpful. I enjoyed most the cooperative activities in trans-national groups of participants, the relaxed teaching and learning environment, and the effective cooperation between participants in a friendly atmosphere. 

Mirjam Phillipsfrom Germany
5 stars

This course surpassed all my expectations. The Teacher Trainer is a native speaker of English and a highly professional, experienced, and dedicated tutor. We were a very diverse group but thanks to her expertise, this became an asset, and we all learned a lot from each other as well. The course in Florence was a truly wonderful and memorable experience.

Ina Clara Vlad
5 stars

The course was very interesting and interactive presented. We have learned how to identify and manage emotions, how to manage conflicts, how to solve conflicts, and about life skills education. Our trainer, Marta Mandolini, presented the course in an interactive and attractive way, making this experience a memorable one for me.

Eimear Monaghan
5 stars

Excellent course. An insightful and rewarding course that provided brilliant skills and knowledge on how to prevent conflict and bullying through creating a positive learning environment filled with gratitude and awareness of emotions.

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