Conflict Management, Emotional Intelligence and Bullying Prevention

Table of Contents


The tensions, alliances, and relational struggles among students can interfere with learning and create an unfavorable school environment.

This course has been created for teachers who want to understand group dynamics and how they affect the classroom. 

Participants will learn about the various types of conflict and how to use them as an opportunity for growth.

Through hands-on, practical activities that can be immediately used in the classroom, participants will increase their own ability to model and encourage active listening, empathy, and emotional literacy among today’s students – and tomorrow’s active citizens.

By the end of the course, participants will enjoy a greater awareness of their student’s emotional needs and behavior and will have the skills to promote stronger classroom relationships and a more positive climate in school – for teachers and students.

Learning outcomes

The course will help the participants to understand how to:

  • Conflict – causes, manifestations, and how to turn it into a teaching moment; 
  • Practical approaches for incorporating conflict management into curriculum;
  • Effective, practical communication tools for better school relations and community building;
  • Emotional and social intelligence skills – how to enhance and foster them in yourself and others;
  • Relational aggression and bullying – school-wide approaches for awareness and prevention;
  • Hands-on, practical activities to favor well-being, group cohesion, and a sense of belonging in the school community.

Tentative schedule

Day 1 – Introduction to the course and to conflict management

Course introduction

  • Introduction to the course, the school, and the external week activities;
  • Icebreaker activities;
  • Presentations of the participants’ schools.

Introduction to conflict management

  • Lesson and discussion about group dynamics, positive and negative outcomes of conflict, aggressive behavior, bullying, and various ‘roles’ played by group members;
  • Hands-on activities to promote awareness.

Day 2 – Importance of teamwork

  • Lesson and experiences regarding classroom cohesion, the importance of forming a ‘team’; 
  • Conflict as an opportunity for growth;
  • Practical activities using course members as a model for understanding group dynamics.

Day 3 – Diffusing conflict

  • Lessons and activities about empathy, active listening, and reformulation as powerful tools in diffusing conflict and strengthening relationships;
  • Practical activities and role play.

Day 4 – Practical strategies for the classroom

  • Lesson about strategies such as peer mediation, circle time activities, class diary, etc., and how to use them effectively in the classroom; 
  • Practical and experiential activities.

Day 5 – Overview

  • Simulation of lessons by course members using tools and abilities for creating an emotionally caring environment; 
  • Group discussion.

Day 6 – Course closure and cultural activities

  • Course evaluation: round-up of acquired competencies, feedback, and discussion;
  • Awarding of the course Certificate of Attendance;
  • Excursion and other external cultural activities.

Confirmed Sessions

LocationStarting DateStatusEnrol
Florence11 March 2024ConfirmedBook »
Barcelona18 March 2024ConfirmedBook »
Florence25 March 2024ConfirmedBook »
Ghent22 April 2024ConfirmedBook »
Florence29 April 2024ConfirmedBook »
Berlin6 May 2024ConfirmedBook »
Barcelona20 May 2024ConfirmedBook »
Dublin27 May 2024ConfirmedBook »
Tenerife27 May 2024ConfirmedBook »
Split3 June 2024ConfirmedBook »
Dublin24 June 2024ConfirmedBook »
Tenerife24 June 2024ConfirmedBook »
Berlin1 July 2024ConfirmedBook »
Barcelona15 July 2024ConfirmedBook »
Dublin26 August 2024ConfirmedBook »
Dublin28 October 2024ConfirmedBook »

Next Available Dates

= confirmed date


Price*: 480€


Price*: 480€


Price*: 580€


Price*: 480€


Price*: 480€
OID: E10166501

*A 60 € late registration fee will be applied if you register less than 8 weeks before the course start date.

Discover all courses and activities in Ghent


Price*: 480€


Price*: 480€

Reviews about this course

Helena Giannakifrom Greece
5 stars

Participating in this Europass Teacher Academy course was a really worthwhile and valuable experience for me. Very interesting course content and excellent cooperation and communication with the Teacher Academy staff, who are always supportive and helpful. I enjoyed most the cooperative activities in trans-national groups of participants, the relaxed teaching and learning environment, and the effective cooperation between participants in a friendly atmosphere. 

Mirjam Phillipsfrom Germany
5 stars

This course surpassed all my expectations. The Teacher Trainer is a native speaker of English and a highly professional, experienced, and dedicated tutor. We were a very diverse group but thanks to her expertise, this became an asset, and we all learned a lot from each other as well. The course in Florence was a truly wonderful and memorable experience.

Ina Clara Vlad
5 stars

The course was very interesting and interactive presented. We have learned how to identify and manage emotions, how to manage conflicts, how to solve conflicts, and about life skills education. Our trainer, Marta Mandolini, presented the course in an interactive and attractive way, making this experience a memorable one for me.

Eimear Monaghan
5 stars

Excellent course. An insightful and rewarding course that provided brilliant skills and knowledge on how to prevent conflict and bullying through creating a positive learning environment filled with gratitude and awareness of emotions.

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